Heat Pump Service Preston
Preston has seen a real surge in heat pump installations over the past couple of years. New housing developments across Cottam, Broughton, and the wider city fringe are coming with air source heat pumps fitted as standard. And hundreds of existing homeowners have retrofitted systems using the Boiler Upgrade Scheme. The trouble is, once that shiny new unit is bolted to the side of your house, there’s often very little guidance on what comes next.
At ServiceMy, we pick up where the installers leave off. We’re a Lancashire based company that specialises entirely in heat pump servicing, maintenance, and repairs. We don’t sell heat pumps and we don’t install them. Our whole business is built around keeping your system working the way it should, year after year, for as long as you own it.
Do New Heat Pumps Really Need Servicing?
Yes. Even brand new ones. This is one of the most common misconceptions we come across with homeowners in Preston who’ve recently had a system installed. The thinking goes: it’s new, it’s under warranty, surely it’ll be fine for a couple of years at least.
The problem with that logic is your warranty. Almost every heat pump manufacturer requires annual servicing from the very first year as a condition of keeping your warranty active. Miss that first service and your warranty could be void before the system is even twelve months old. If a compressor or control board fails down the line, the repair bill lands entirely on you.
Beyond the warranty, annual servicing keeps your heat pump performing at its peak. Filters pick up debris within months of installation. Settings can drift from the optimum configuration. A trained engineer will catch these things early, keeping your energy bills low and your system healthy.
What Our Service Covers
When our engineer visits your Preston property, they work through a comprehensive checklist that covers every critical part of your system. That includes confirming your heating and hot water programmes are set correctly, checking expansion vessel pressure, cleaning the heat pump circuit filter, testing valve operation, inspecting refrigerant levels, checking electrical fuses and connections, assessing thermostat accuracy, and evaluating the system’s overall yield performance.
After the service, you’ll receive updated records and a straightforward summary of your system’s condition. If anything needs attention, we’ll explain the options clearly and let you decide how to proceed. We don’t pressure people into work they don’t need.
Compare our service plans to find the right fit for your home.
Choosing the Right Service Plan
Our plans are designed to suit different households and different budgets.
The Essential plan covers your annual service for £249 per year and is paid upfront. Standard adds parts cover up to £250 and can be paid monthly at £30.75. Premium gives you parts and labour, and our Ultimate plan bundles all of that together with a Homely smart thermostat and 24/7 remote monitoring.
The remote monitoring is particularly popular with Preston homeowners who want their system quietly managed in the background. It adjusts heating automatically based on live weather data and smart tariff pricing, and independent tests at Salford Energy Labs have shown savings of up to £444 per year on energy bills.
Not due a service yet? Set a free reminder and we’ll nudge you when the time comes. Zero commitment.
Repairs and Breakdown Cover in Preston
If your heat pump is playing up between services, don’t leave it. A system that’s cycling on and off too frequently, displaying error codes, or failing to produce hot water needs looking at sooner rather than later. Running a faulty heat pump wastes energy and can make the underlying issue worse.
Our repairs team covers Preston, Fulwood, Penwortham, Leyland, and the surrounding areas. We service all major brands and work across air source systems, hybrid configurations, and ground source heat pumps.
Get Started
Call us on 0333 050 2091 or email help@servicemy.co.uk to book your service or ask us anything. Landlords and social housing managers with heat pump stock across Preston can get in touch for a tailored servicing package built around your portfolio.
