Heat Pump Service in Oxford
Few places have gone lower-carbon faster than Oxford. The city’s Zero Emission Zone, its ambition to reach net zero by 2040, and a steady run of eco-conscious developments have pushed thousands of Oxfordshire households onto heat pumps. But once the installer has finished and driven off, one question tends to go unasked. Who keeps the system running properly and under warranty year after year?
That’s where ServiceMy comes in. We’re dedicated heat pump specialists looking after systems for homeowners and landlords across Oxford and the wider county. We don’t install heat pumps and we don’t fit boilers, we focus entirely on keeping existing systems performing at their best through annual servicing, planned maintenance and fast repairs. And you don’t need to have bought your heat pump from us for us to look after it.
Why Your Heat Pump Needs Regular Servicing
A heat pump is a significant investment, and like any complex piece of equipment it needs looking after. Over time filters collect debris, refrigerant levels shift, and small faults creep in unnoticed. Left unchecked, minor issues become expensive ones.
Regular servicing keeps your energy bills in check, because a clean, well-tuned system uses less electricity to produce the same heat. It catches problems early, while they’re still cheap to fix. And it protects your warranty: almost every manufacturer makes annual servicing a condition of cover, so miss a service and a
failed compressor or PCB could leave you with a bill running into the thousands, with no safety net.
What’s Included in a ServiceMy Heat Pump Service
When our engineer visits your Oxford property, they carry out a full health check of your heat pump and its associated equipment, including:
- Checking heating and hot water programmes are set correctly
- Inspecting expansion vessel pressure and topping up as needed
- Cleaning circuit filters and strainers
- Checking refrigerant levels and system pressures
- Testing valve operation and thermostat settings
- Inspecting electrical connections and controls
- Reviewing overall system performance and efficiency
You’ll receive an updated service record and a clear, plain-English summary of your system’s health. If we spot anything that needs attention, we’ll explain your options honestly, with no pressure. View our service plans to choose your level of cover.
Air Source Heat Pump Servicing in Oxford
Air source heat pumps are by far the most common system we see across Oxford, especially retrofitted into the city’s Victorian and Edwardian terraces and the newer estates around the ring road. These monobloc and split units work hard through an Oxfordshire winter, and the outdoor unit is exposed to everything the weather throws at it, so an annual service matters.
We service every make of air source system, and if you’re on one of our air source heat pump service plans we’ll keep it tuned, efficient and in warranty. We also work on hybrid setups and exhaust air systems commonly found in newer, well-insulated Oxford homes.
Ground Source Heat Pump Servicing in Oxford
Ground source systems are more common in the county than in the city itself — larger and rural properties around Witney, Woodstock, Chipping Norton and the villages have the land for ground loops and boreholes. These systems are superbly efficient but depend on a well-balanced ground array and circuit, which is exactly
what a proper service checks.
Our engineers service ground source heat pumps across Oxford and Oxfordshire. Explore our ground source heat pump service plans to keep yours running at its best.
Heat Pump Repairs & Maintenance in Oxford
Sometimes things go wrong between services. Unusual noises, error codes on the controller, hot water cutting out, short-cycling, or rooms that won’t reach temperature all need attention sooner rather than later, waiting rarely makes the fix cheaper.
Our repairs and maintenance team covers Oxford and the wider county. We aim to diagnose the fault accurately on the first visit and get your heating back on with as little disruption as possible.
Oxford Heat Pump Service Plans & Pricing
All four plans include your annual service. Choose the level of cover that suits your home:
Essential
Our most simple option. Keep your house warm all year round with an annual air source heat pump service from a qualified engineer.
£ 249
/ per year Only Available Yearly Book Now Book Now- Heat Pump Service
- Parts
- Labour
- Callouts
- Smart Thermostat & Remote Monitoring
*Callout charge £250
Standard
Rest easy knowing your air source heat pump will have an annual service and is covered for broken parts*
£ 369 30.75
/ per year / per month Book Now- Heat Pump Service
- Parts
- Labour
- Callouts
- Smart Thermostat & Remote Monitoring
*Parts covered up to £250
*Callout charge £250
Premium
Our most popular plan. An annual air source heat pump service from a qualified engineer plus cover for parts* and labour**.
£ 489 40.75
/ per year / per month Book Now- Heat Pump Service
- Parts
- Labour
- Callouts
- Smart Thermostat & Remote Monitoring
*Parts covered up to £250
*Callout charge £90
Ultimate
Total peace of mind with our ultimate plan. Which includes unlimited parts, remote tech support and priority booking. Plus all the excellent benefits included in our premium package.
£ 729 60.75
/ per year / per month Book Now- Heat Pump Service
- Parts
- Labour
- Callouts
- Smart Thermostat & Remote Monitoring
*Parts cover unlimited
*Callout charge £25
Not ready to commit? Set a free service reminder and we’ll let you know when your next service is due. No obligation.
Areas We Cover Across Oxford & Oxfordshire
We cover the whole of Oxford, including Headington, Cowley, Botley, Jericho, Summertown, Marston, Iffley, Rose Hill and Blackbird Leys, along with the surrounding Oxfordshire towns and villages — Abingdon, Kidlington, Bicester, Witney, Didcot, Banbury, Wantage, Thame, Carterton and Chipping Norton among them. Wherever your system is across the county, we can help.
Why Choose ServiceMy
We’re not a general plumbing or boiler firm that happens to work on heat pumps. Heat pumps are what we do, and that focus is exactly why homeowners, landlords and social housing providers trust us with their systems.
Specialists, not generalists.
Every visit is carried out by an engineer trained specifically on heat pumps and across all the major brands.
Our own engineers
Trained engineers who travel to you. A consistent, accountable standard on every visit, never subcontracted out.
Fully accredited
Gas Safe registered, MCS certified, NAPIT and F-Gas registered, CHAS accredited, a Which? Trusted Trader, and a member of the Heat Pump Association.
Independent of who installed it
You don’t need to have bought your heat pump from us for us to
look after it.
Heat Pump Service Oxford: Frequently Asked Questions
Once a year. Annual servicing keeps your system efficient and is usually a condition of your manufacturer’s warranty. If yours hasn’t been checked in the last twelve months, it’s due.
Yes. Many Oxford homeowners had their systems installed through developer or government-backed schemes, and some of those original installers are no longer available for aftercare. You don’t need to have bought your heat pump from us for us to look after it.
All the major manufacturers, including Mitsubishi, Daikin, Vaillant, Samsung, LG, Grant and Panasonic, across air source, ground source, hybrid and exhaust air systems.
Yes. We service air source, ground source, hybrid and exhaust air heat pump systems across Oxford and Oxfordshire.
Our Essential plan starts at £249 per year, with monthly payments available from £30.75 on our Standard, Premium and Ultimate plans.
Book Your Heat Pump Service in Oxford
If your heat pump hasn’t been serviced in the last twelve months, now’s the time to sort it. Compare our service plans, set a free reminder . If it isn’t due yet, or call us on 0333 050 2091 to talk it through. You can also email help@servicemy.co.uk and we’ll reply the same day.
