Heat Pump Service in London
Across London, more homes switch to heat pumps every year. The Mayor’s push toward net zero, the drive for cleaner air, tighter energy rules and a wave of retrofit activity, from Victorian terraces to new-build apartments. But here’s what nobody mentions at the point of installation, who looks after the system once the installer has packed up and left?
That’s where ServiceMy comes in. We’re not a general plumbing firm that happens to work on heat pumps. This is what we do. We provide professional heat pump servicing for homeowners and landlords right across London, keeping systems running smoothly all year round. Our engineers are trained across every major
brand, so the person at your door actually knows your system. And you don’t need to have bought your heat pump from us for us to look after it.
Why Your Heat Pump Needs Regular Servicing
A heat pump is a significant investment, and like any complex piece of equipment it needs looking after. Over time filters collect debris, refrigerant levels shift, and small faults creep in unnoticed. Left unchecked,
minor issues become expensive ones.
Regular servicing keeps your energy bills in check, because a clean, well-tuned system uses less electricity to produce the same heat. It catches problems early, while they’re still cheap to fix. And it protects your warranty: almost every manufacturer makes annual servicing a condition of cover, so miss a service and any repair bill lands squarely on you.
What’s Included in a ServiceMy Heat Pump Service
When our engineer visits your London property, they carry out a full health check of your heat pump and its associated equipment, including:
- Checking heating and hot water programmes are set correctly
- Inspecting expansion vessel pressure and topping up as needed
- Cleaning circuit filters and strainers
- Checking refrigerant levels and system pressures
- Testing valve operation and thermostat settings
- Inspecting electrical connections and controls
- Reviewing overall system performance and efficiency
You’ll receive an updated service record and a clear, plain-English summary of your system’s health. If we spot anything that needs attention, we’ll explain your options honestly, with no pressure. View our service plans to choose your level of cover.
Air Source Heat Pump Servicing in London
Air source heat pumps are the system we see most across London, and the capital brings its own challenges: fitting a monobloc or split unit onto a terraced house, a balcony, a side return or a flat roof, often with neighbours close by and tight space to work in. That makes correct siting, airflow and an annual service all the more important for keeping the system quiet, efficient and reliable.
We service every make of air source system, and our air source heat pump service plans keep yours tuned and in warranty. We also work on hybrid setups and exhaust air systems, both common in London flats and newer, well-insulated homes.
Ground Source Heat Pump Servicing in London
Ground source systems are rarer in inner London but increasingly found in new-build developments with communal ground arrays, and in larger homes with gardens across the outer boroughs like Richmond,Kingston, Bromley, Barnet and Enfield among them. These systems are highly efficient but rely on a well balanced ground loop and circuit, exactly what a thorough service checks.
Our engineers service ground source heat pumps across London and the Home Counties. See our ground source heat pump service plans plans to keep yours performing.
Heat Pump Repairs & Maintenance in London
Sometimes things go wrong between services. Unusual noises, error codes on the controller, hot water cutting out, short-cycling, or rooms that won’t reach temperature all need attention sooner rather than later, waiting it out rarely makes the fix cheaper.
Our repairs and maintenance team covers London and the surrounding areas. We aim to diagnose the fault accurately on the first visit and get your heating back on with minimal disruption.
London Heat Pump Service Plans & Pricing
All four plans include your annual service. Choose the level of cover that suits your home:
Essential
Our most simple option. Keep your house warm all year round with an annual air source heat pump service from a qualified engineer.
£ 249
/ per year Only Available Yearly Book Now Book Now- Heat Pump Service
- Parts
- Labour
- Callouts
- Smart Thermostat & Remote Monitoring
*Callout charge £250
Standard
Rest easy knowing your air source heat pump will have an annual service and is covered for broken parts*
£ 369 30.75
/ per year / per month Book Now- Heat Pump Service
- Parts
- Labour
- Callouts
- Smart Thermostat & Remote Monitoring
*Parts covered up to £250
*Callout charge £250
Premium
Our most popular plan. An annual air source heat pump service from a qualified engineer plus cover for parts* and labour**.
£ 489 40.75
/ per year / per month Book Now- Heat Pump Service
- Parts
- Labour
- Callouts
- Smart Thermostat & Remote Monitoring
*Parts covered up to £250
*Callout charge £90
Ultimate
Total peace of mind with our ultimate plan. Which includes unlimited parts, remote tech support and priority booking. Plus all the excellent benefits included in our premium package.
£ 729 60.75
/ per year / per month Book Now- Heat Pump Service
- Parts
- Labour
- Callouts
- Smart Thermostat & Remote Monitoring
*Parts cover unlimited
*Callout charge £25
Not ready to commit? Set a free service reminder and we’ll let you know when your next service is due. No obligation.
Areas We Cover Across London & the Home Counties
We cover all of Greater London, from the centre out to the suburbs — including Camden, Islington, Hackney, Westminster, Wandsworth, Lambeth, Southwark, Richmond, Kingston, Croydon, Bromley, Ealing, Hammersmith & Fulham, Barnet, Enfield, Greenwich and Lewisham. Our engineers also travel into the surrounding Home Counties, so if you’re just outside the capital in Surrey, Kent, Essex or Hertfordshire, we can still help.
Why Choose ServiceMy
We’re not a general plumbing or boiler firm that happens to work on heat pumps. Heat pumps are what we do, and that focus is exactly why homeowners, landlords and social housing providers trust us with their systems.
Specialists, not generalists.
Every visit is carried out by an engineer trained specifically on heat pumps and across all the major brands.
Our own engineers
Trained engineers who travel to you. A consistent, accountable standard on every visit, never subcontracted out.
Fully accredited
Gas Safe registered, MCS certified, NAPIT and F-Gas registered, CHAS accredited, a Which? Trusted Trader, and a member of the Heat Pump Association.
Independent of who installed it
You don’t need to have bought your heat pump from us for us to
look after it.
Heat Pump Service Oxford: Frequently Asked Questions
Once a year. Annual servicing keeps your system efficient and is usually a condition of your manufacturer’s warranty. If yours hasn’t been checked in the last twelve months, it’s due.
Yes. Many London homeowners had their systems installed through developer schemes or governmentbacked programmes, and some of those original installers are no longer available for aftercare. You don’t need to have bought your heat pump from us for us to look after it.
All the major manufacturers, including Mitsubishi, Daikin, Vaillant, Samsung, LG, Grant and Panasonic, across air source, ground source, hybrid and exhaust air systems.
Yes. We service air source, ground source, hybrid and exhaust air heat pump systems across London and the surrounding Home Counties.
Our Essential plan starts at £249 per year, with monthly payments available from £30.75 on our Standard, Premium and Ultimate plans.
Book Your Heat Pump Service in London
If your heat pump hasn’t been serviced in the last twelve months, now’s the time to sort it. Compare our service plans, set a free reminder . If it isn’t due yet, or call us on 0333 050 2091 to talk it through. You can also email help@servicemy.co.uk and we’ll reply the same day.
